The Pros and Cons of Online Reviews

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There is no doubt that online reviews for products and services, from books to news cars to a vacation spot, have revolutionized shopping behavior. Internet and mobile technology has made gathering, reviewing and publishing open and honest crowdsourced opinion simple, efficient and ubiquitous. However, the same tools that allow frank online discussion empower those wishing to cheat and manipulate the system. Cyberspace is rife with fake reviews, fake reviewers, inflated ratings, edited opinion, and paid insertions. So, just as in any purchase transaction since the time when buyers and sellers first met, caveat emptor still applies. From Slate: The Internet has fundamentally changed the way that buyers and sellers meet and interact in the marketplace. Online retailers make it cheap and easy to browse, comparison shop, and make purchases with the click of a mouse. The Web can also, in theory, make for better-informed purchases—both online and off—thanks to sites that offer… Read more