Thought Leadership: The Customer Centric Airport: Redefining the Airport-Customer Experience
Mike Gerra ghost-authored a detailed thought leadership piece for Sabre, Inc's on the evolution of technology-enabled customer service for airports. The company attributed the report to a corporate SVP for marketing purposes. The synopsis from Sabre: [A] report designed to highlight the current challenges and opportunities that will enable airlines, and airports, to shape their customers’ end-to-end travel experience. The report is available here.