Air New Zealand signs 10-year deal with IBM
[div class=attrib]From ComputerWorld:[end-div] All is apparently forgiven if not forgotten. Air New Zealand is to outsource the storage and facilities management of key IT systems to IBM’s new $80 million datacentre in Auckland. It is a 10-year contract. “Both parties have learned a lot,” says Air New Zealand CFO Rob McDonald, commenting on a major outage at IBM late in 2009 that crippled services and disrupted thousands of passengers. The airline’s CEO, Rob Fyfe, commented at that time that in a 30-year working career he was struggling to recall a time where he had seen a supplier so slow to react to a catastrophic system failure and so unwilling to accept responsibility. The relationship is now very good health, McDonald says. Air NZ went to tender for the contract. He…