Southwest Explains the Reservation System Delays

Airlines, Travel
[div class=attrib]From the Cranky Flier:[end-div] For years we’ve heard Southwest talk about how its reservation system was preventing the airline from doing all sorts of things. International flying and codesharing are the big two that have been publicly discussed lately, but there are more things that can’t be done because of its ancient system. Despite these issues having been raised for years and year, we’re still at least three years away from a new system coming online. At Media Day last week, I sat with Bob Jordan, EVP Strategy and Planning at Southwest, to better understand why this was taking so friggin’ long. ... The question became whether to continue to build on SAAS versus whether it would be available on Sabre, on Amadeus. That discussion started early this year…
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